TECHNOLOGY

Technology in insurance is rapidly changing and evolving.  The Technology Program at IASA is designed to deliver information and insights into the technology landscape including the hottest topics affecting insurers today, what is needed to prepare for tomorrow and what is coming in the future.  The Technology Program breaks out into six tracks to help guide attendees to the topics that interest them the most.  Please see more details on each track below: Core Administration Customer Experience Digital & Analytics Emerging Technologies InsurTech Strategies Project Management and Risk.

Core Administration
The Core Administration Track of the Technology Program focuses on topics that relate to the Core Systems of an Insurance Carrier, including Policy, Billing and Claims systems and suites.

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Monday, June 4 - 3:30pm - 5:00pm
271 Cloud Redefines Core Insurance Administration

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Digital & Analytics
The sessions within the Digital & Analytics track of IASA's Technology Program will discuss the importance of digital, analytics and AI in today’s hypercompetitive insurance world. Panelists will share real-world experiences about how they’re building successful digital strategies, determining the impact of AI and leveraging analytics to disrupt distribution channels and enable data-driven decisions. Sessions within this track include:

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Monday, June 4 - 3:30pm - 5:00pm
272 Impact of Al in Insurance: What Does it Look Like?

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Project Management and Risk
Our Project Management and Risk Track focuses on the key components of effective project management to enable managing projects successfully from beginning to end and how to manage project risks. Sessions within the Project Management and Risk Track include:

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Monday, June 4 - 3:30pm - 5:00pm
273 Digital Strategies & Cybersecurity

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Customer Experience​
This set of sessions within the Technology Program focuses on ways insurers can improve the experience for the customer – from consumers to agents – even during a time when expectations constantly change. Topics include customer relationship management, customer service, billing and payment, claims processing and other areas that affect the interactions between customers and an insurer. Sessions within the Customer Experience Track include:

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Monday, June 4 - 3:30pm - 5:00pm
274 Using Technology to Transform the Customer Experience

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Emerging Technologies
Our Emerging Technologies Track focuses on providing insights into the latest technologies that will be impacting the insurance industry in the years to come. Sessions within the Emerging Technologies Track include:

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Monday, June 4 - 3:30pm - 5:00pm
275 AI, NLP, Voice, BOTS: Current Uses and Other Possible Approaches

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InsurTech Strategy
This set of sessions within the Technology Program examines the potential usage and impact of incorporating emerging insurance technologies (InsurTech) into existing business models with traditional workforces and workflows. Additionally, sessions in this track identify strategies for creating a culture of innovation, partnering with startups, and balancing keeping the lights on with innovation and modernization. Sessions within the InsurTech Strategies Track Include:

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Monday, June 4 - 3:30pm - 5:00pm
276 InsurTech Strategy for Insurers

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