TECHNOLOGY

Technology in insurance is rapidly changing and evolving.  The Technology Program at IASA is designed to deliver information and insights into the technology landscape including the hottest topics affecting insurers today, what is needed to prepare for tomorrow and what is coming in the future.  The Technology Program breaks out into six tracks to help guide attendees to the topics that interest them the most.  Please see more details on each track below: Core Administration Customer Experience Digital & Analytics Emerging Technologies InsurTech Strategies Project Management and Risk.

Core Administration
The Core Administration Track of the Technology Program focuses on topics that relate to the Core Systems of an Insurance Carrier, including Policy, Billing and Claims systems and suites.

Sessions Include:





Monday, June 4 - 3:30pm - 5:00pm
271 Cloud Redefines Core Insurance Administration

Moderator
Jonathan Victor, Oceanwide

Speakers
Erin Selfe, PLM
Roger Walker, Cornerstone National Insurance
Peter Williams, AWS
Phil Iaccarino, Guidewire Software

Today’s cloud-based systems are redefining core insurance administration, from underwriting to policy administration to claims. Cloud computing is leading to faster upgrades and implementations, better data security and compliance, lower operational costs, and improved risk management for insurers. In this session, insurers and SaaS and cloud experts will discuss best practices, challenges, lessons learned and benefits realized from recent implementations.

Objectives
  • Baseline the ways in which cloud-based core administration can improve operations, disaster recovery, and business continuity.
  • Begin to plan for incorporating cloud-based systems
  • Understand cloud security and compliance


No content found

No content found

No content found

No content found

Digital & Analytics
The sessions within the Digital & Analytics track of IASA's Technology Program will discuss the importance of digital, analytics and AI in today’s hypercompetitive insurance world. Panelists will share real-world experiences about how they’re building successful digital strategies, determining the impact of AI and leveraging analytics to disrupt distribution channels and enable data-driven decisions. Sessions within this track include:

Sessions Include:





Monday, June 4 - 3:30pm - 5:00pm
272 Impact of Al in Insurance: What Does it Look Like?

Moderator
Jeff Goldberg, Novarica

Speakers
Grace Hanson, Insurance Executive & Chairman, BuildChange
Jeff Goldberg, Novarica
Michael Foerst, Midwest Employers Casualty Company
Anupam Mittra, Cynosure

The insurance industry is at a critical juncture. The use of AI is no longer a futuristic idea, it is reality. AI doesn’t have to mean the replacement of people. Companies can successfully leverage AI without the elimination of people when they have a broader view of what they are trying to achieve and focus on empowering their employees and building value for their customers. But there are many questions around how to properly use AI in insurance. AI is based on historical data and behavior so it’s limited and can reinforce inappropriate behavior so what elements would you have to remove from the process? What does it mean to remove one human out of the process? What types of tools do you need? What are the challenges? During this session, the panelists will share their real-world experience around various approaches to designing an AI strategy.

Objectives
  • How to determine the impacts AI will have on your customers
  • How to access a greater store of information/data and better aggregate this data through AI
  • How to plan for an ‘out’ if your customers do not embrace the use of AI


No content found

No content found

No content found

No content found

Project Management and Risk
Our Project Management and Risk Track focuses on the key components of effective project management to enable managing projects successfully from beginning to end and how to manage project risks. Sessions within the Project Management and Risk Track include:

Sessions Include:





Monday, June 4 - 3:30pm - 5:00pm
273 Digital Strategies & Cybersecurity

Moderator
David Gallagher, Hubio

Speakers
Christopher Lanzilotta, Ernst & Young
Eileen Brown, Ernst & Young
Gerald Shields, FirstCare Health Plans

As insurance companies pursue digital strategies, their operations become part of an evolving and often poorly understood cyber environment. In this highly connected ecosystem of entities, people and data, organizations are increasingly using new InsurTech solutions, web, mobile and social channels to transact with customers and partners. This means organizational perimeters have all but disappeared. We have opened up new avenues of cost saving, agility and speed to market, but at what price? Based on client case studies and recent market research, this presentation will explore some of the more complex cybersecurity trends that EY is seeing across our global client base. The session will also look at the far-reaching and often poorly understood implications of weak cybersecurity in today’s highly connected global financial system.

Objectives
  • The digital disruption and transformation of financial services continues – but at what price?
  • How customer needs are driving innovation and disruption
  • Positioning cybersecurity as a business enabler


No content found

No content found

No content found

No content found

Customer Experience​
This set of sessions within the Technology Program focuses on ways insurers can improve the experience for the customer – from consumers to agents – even during a time when expectations constantly change. Topics include customer relationship management, customer service, billing and payment, claims processing and other areas that affect the interactions between customers and an insurer. Sessions within the Customer Experience Track include:

Sessions Include:





Monday, June 4 - 3:30pm - 5:00pm
274 Using Technology to Transform the Customer Experience

Moderator
Karlyn Carnahan, CPCU, Celent

Speakers
John Swigart, Pie Insurance
Scott Martin, Oceanwide, an Insurity company
Owen Williams, Everest National Insurance Company

Insurance buyers are changing and that change comes with significant challenges for insurers. Today’s consumers have extremely high expectations of interactions with insurers based on experiences with other, non-insurance organizations. As a result, insurers are investing heavily in transforming the customer experience with technology and data playing the lead roles in this strategic initiative. Technology is the tool while data is its lifeblood. Data sources include not just core systems, but also external sources such as social media platforms, news streams and weather feeds, just to name just a few – Requiring insurers to have the flexibility and adaptability to organize, manage and synthesize new data as soon as it becomes available so that they can innovate and differentiate themselves. In this session, the speakers will discuss trends in the transformation of the customer experience, the technologies needed to support them, and how to fully leverage all available data sources.

Objectives
  • Attendees will gain a better understanding of: Transforming the customer experience for a competitive differentiator
  • Available technologies to consider to tackle the customer experience challenge
  • How to leverage data to create the ideal customer experience


No content found

No content found

No content found

No content found

Emerging Technologies
Our Emerging Technologies Track focuses on providing insights into the latest technologies that will be impacting the insurance industry in the years to come. Sessions within the Emerging Technologies Track include:

Sessions Include:





Monday, June 4 - 3:30pm - 5:00pm
275 AI, NLP, Voice, BOTS: Current Uses and Other Possible Approaches

Moderator
Pat Speer, Speer Content Strategy & Development

Speakers
Mitch Walton , Donegal Group
Bala Kumar, Jarus
Fazi Zand, EIS Group
Manoj Vasudevan, Microsoft

Technologies are fast emerging and reaching maturity at an accelerated pace. The latest trends in Artificial Intelligence and Natural Language processing enable carriers to leverage Voice, Bots and other practical digital solutions to automate communication with policyholders and agents. They are able to engage with carriers in a seamless manner from other environments such as Facebook Messenger, Twitter, Amazon Echo, Google Home and Microsoft Cortana. This session will combine thought leadership and provide actionable insights from technologists and insurers. It will demonstrate how digital agents and chatbots can make your distribution agents more productive, deliver touchless, zero-data entry customer experiences, make optimal recommendations, and uncover new customer insights; and will show how cloud environments and services can add speed and value to this approach.

Objectives
  • Learn latest advances and trends in AI, Natural Language Processing, Voice interaction and Bots
  • Understand the relationship between AI and the cloud and its joint value to insurance operations
  • Hear how insurers are exploiting these technologies
  • creating effective communication channels with policyholders and agents


No content found

InsurTech Strategy
This set of sessions within the Technology Program examines the potential usage and impact of incorporating emerging insurance technologies (InsurTech) into existing business models with traditional workforces and workflows. Additionally, sessions in this track identify strategies for creating a culture of innovation, partnering with startups, and balancing keeping the lights on with innovation and modernization. Sessions within the InsurTech Strategies Track Include:

Sessions Include:





Monday, June 4 - 3:30pm - 5:00pm
276 InsurTech Strategy for Insurers

Moderator
Mark Roth, Digital Insurance

Speakers
Larissa Tosch, Glatfelter Insurance Group
Phil Augur, Aspen Reinsurance Company
John Dunbar, Atlantic American Insurance Company

Across the board and all lines of business, insurers today are changing the game plan and looking at new approaches to business automation and digital transformation. No longer able to sit on the sideline waiting for others to fail first, insurers are investing in InsurTech like it is the proverbial silver bullet solution to decades-old business problems. However, some technologies will fail, some startups will fold, while others will grow, be acquired and eventually, thrive. AI, blockchain, drones, telematics, and IoT coupled with on-demand and micro insurance products offered in a self-service environment via app. Is this the future? Find out what insurer executives are evaluating and investing in during this important session.

Objectives
  • Evaluate ways InsurTech is impacting insurers’ technology purchasing strategies.
  • Illustrate how new InsurTech strategies can help insurers in 2018 and beyond.
  • Identify the potential positive financial impact of proactive InsurTech planning.


No content found

No content found

No content found

No content found

Other InsurTech Opportunities


 IASA TECH TANK:
InsurTechs Battle It Out

Read More...»

NEW FOR 2018

Read More...»