TECHNOLOGY

Technology in insurance is rapidly changing and evolving.  The Technology Program at IASA is designed to deliver information and insights into the technology landscape including the hottest topics affecting insurers today, what is needed to prepare for tomorrow and what is coming in the future.  The Technology Program breaks out into six tracks to help guide attendees to the topics that interest them the most.  Please see more details on each track below: Core Administration Customer Experience Digital & Analytics Emerging Technologies InsurTech Strategies Project Management and Risk.

Core Administration
The Core Administration Track of the Technology Program focuses on topics that relate to the Core Systems of an Insurance Carrier, including Policy, Billing and Claims systems and suites.

Sessions Include:





Monday, June 3 - 3:30pm - 5:00pm
271 AI/Machine Learning

Moderator
Jonathan Victor, Oceanwide

Speakers
Erin Selfe, PLM
Roger Walker, Cornerstone National Insurance
Peter Williams, AWS
Phil Iaccarino, Guidewire Software
Kylee Lacson, The Jacobson Group

No longer just a buzzword, the “future of work” has become a business reality. We now stand amid an economic cycle were the workplace is in a state of flux as technology is changing the way the business world operates. Within the insurance industry, we have entered a new reality of the blended workforce—combining people, robots and artificial intelligence (AI). Already 50 percent of organizations have fully implemented or made progress in adapting cognitive and AI technologies. Human capital is the most critical component of any organization—and must not be overlooked. In order to ensure success in today’s rapidly evolving workplace, insurers must develop strategies and best practices for engaging their employees while navigating the incorporation of robots and automation. How can organizations prepare their employees for this newly emerging future of work?

Objectives
  • Identify emerging advancements in AI technologies, and understand their impact on the future of work.
  • Explore best practices for effectively managing the emerging augmented workforce.
  • Discuss strategies for recruiting and retaining the employee of the future.


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Digital & Analytics
The sessions within the Digital & Analytics track of IASA's Technology Program will discuss the importance of digital, analytics and AI in today’s hypercompetitive insurance world. Panelists will share real-world experiences about how they’re building successful digital strategies, determining the impact of AI and leveraging analytics to disrupt distribution channels and enable data-driven decisions. Sessions within this track include:

Sessions Include:





Monday, June 3 - 3:30pm - 5:00pm
272 Payments

Moderator
Jeff Goldberg, Novarica
Bill Clausen, Prelude Software

Speakers
Grace Hanson, Insurance Executive & Chairman, BuildChange
Jeff Goldberg, Novarica
Michael Foerst, Midwest Employers Casualty Company
Anupam Mittra, Cynosure
Mike Fagen, CSAA - AAA Insurance Group
Tom Reuter, Deluxe
Dan Rosario, WEX

The insurance industry is going through a significant period of disruption from insurance carrier upstarts and insuretech companies offering a plethora of ways to make all aspects of insurance more connected, more efficient and more accessible. However, with all of the improvements in processing efficiencies, none seem as directly significant to the policyholder than when they become a claimant and need to be paid by the carrier. They need good funds fast! Yet, research shows most carriers still resort to sending a paper check to the claimants. However, even Deluxe, the largest check company in the world is aggressively offering its eCheck solution to help companies migrate off of paper. Come learn the nuances of choices from a moderated panel of carriers and payment method providers like Mastercard, Visa, WEX, Zelle, Ingo Money and One Inc. to discuss just a few of the solutions that can help kill the check!

Objectives
  • Panel from among the aforementioned providers will discuss use cases for their particular payment method offerings
  • The pros, cons, hurdles and gained efficiencies of using a particular payment method
  • The best way to implement payment methods across the carriers enterprise to recognize best ROI


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Project Management and Risk
Our Project Management and Risk Track focuses on the key components of effective project management to enable managing projects successfully from beginning to end and how to manage project risks. Sessions within the Project Management and Risk Track include:

Sessions Include:





Monday, June 3 - 3:30pm - 5:00pm
273 Core & Digital Platforms

Moderator
David Gallagher, Hubio

Speakers
Christopher Lanzilotta, Ernst & Young
Eileen Brown, Ernst & Young
Gerald Shields, FirstCare Health Plans
Mitchell Wasserman, Insurity

Insurers and analysts agree that moving beyond disparate core systems into an interlinking collective platform driven by APIs is the next frontier in operationalizing the insurance space. Yet, the future of insurance is being defined right now and the platforms built today can't understand the data and internal company operations of the future. The sheer volume of data growth from IT, sensors, and other business applications is creating additional silos that insurers must unify to provide actionable insights. This panel will discuss how platforms must empower insurers to create their own digital experiences for users, altering visual and functionality to support data that hasn’t even been aggregated yet, and company operations that have yet to be established.

Objectives
  • Identifying the new types of third-party and in-house data that the industry will need to integrate
  • Understanding the balancing act between immense customization versus OOTB simplicity in platforms
  • Helping organizations with their struggle to achieve a unified view of data


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Customer Experience​
This set of sessions within the Technology Program focuses on ways insurers can improve the experience for the customer – from consumers to agents – even during a time when expectations constantly change. Topics include customer relationship management, customer service, billing and payment, claims processing and other areas that affect the interactions between customers and an insurer. Sessions within the Customer Experience Track include:

Sessions Include:





Monday, June 3 - 3:30pm - 5:00pm
274 Cyber

Moderator
Karlyn Carnahan, Celent

Speakers
John Swigart, Pie Insurance
Scott Martin, Oceanwide, an Insurity company
Owen Williams, Everest National Insurance Company
Jeroen Morrenhof, FRISS
Johan Neste, Allsecur, an Allianz company
Grace Hanson, Homesite
Ruud Gerwen, FRISS

The insurance industry sits on vast amounts of data. Combined with the focus on digital transition and a renewed interest at the customer, this data should be leveraged. Not only to create a smooth customer experience, also to make insurance more honest. AI can help insurers to make risk assessment decisions in a split second. It can also help to create a seamless onboarding or claim experience. How to really leverage the potential of AI in the fight against fraud? There are some lessons learned already in the relatively short period that AI and machine learning techniques are exploited. Based on the experiences of the panelists, they will share thought provoking yet practical insights on how to leverage the potential of AI in the fight against fraud.

Objectives
  • 1. How AI can be used to streamline the customer experience
  • 2. How to make use of data in the fight against fraud
  • 3. How to make insurance more honest


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Emerging Technologies
Our Emerging Technologies Track focuses on providing insights into the latest technologies that will be impacting the insurance industry in the years to come. Sessions within the Emerging Technologies Track include:

Sessions Include:





Monday, June 3 - 3:30pm - 5:00pm
275 Delivery: Systems Integration Success

Moderator
Pat Speer, Speer Content Strategy & Development

Speakers
Mitch Walton , Donegal Group
Bala Kumar, Jarus
Fazi Zand, EIS Group
Manoj Vasudevan, Microsoft
George Grieve, CastleBay Consulting
Tim Thackaberry, New Mexico Mutual
Steve Romanow, Franklin Mutual

Core administration system implementations are risky, at best. That makes risk mitigation the new name of the implementation game. Taking the complexities and additional workload create by such projects into consideration, many core system implementations are completed utilizing significant professional services or a system integrator (SI). Now, implementation success is based on more than just which vendor or system is selected. In the hands of the right SI, insurers have a good chance at implementation success, but choosing the right SI is critical. Vendors look after their restricted aspects of the project, so insurers must look after everything else. Realistically, the only way to do this is by partnering with as independent SI . This session will provide real world examples and best practices for choosing the best SI for the job.

Objectives
  • Evaluate the team potentially responsible for a core system implementation
  • Identify non-negotiable criteria for choosing an SI
  • Provide reasons why an SI should be selected by the insurer and not the vendor


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InsurTech Strategy
This set of sessions within the Technology Program examines the potential usage and impact of incorporating emerging insurance technologies (InsurTech) into existing business models with traditional workforces and workflows. Additionally, sessions in this track identify strategies for creating a culture of innovation, partnering with startups, and balancing keeping the lights on with innovation and modernization. Sessions within the InsurTech Strategies Track Include:

Sessions Include:





Monday, June 3 - 3:30pm - 5:00pm
276 Agile Mindset

Moderator
Mark Roth, Digital Insurance

Speakers
Larissa Tosch, Glatfelter Insurance Group
Phil Augur, Aspen Reinsurance Company
John Dunbar, Atlantic American Insurance Company
Wendy Avery, Cigna

Shifting to an Agile software development methodology isn’t just applying new processes. In fact, only 20% of the effort to becoming Agile is a change in how you do the work. The other 80% is changing how you think about how you work. Through short exercises, videos and conversation, this fun presentation will address the following questions: What is a mindset? How does it affect your reactions to change? What are the characteristics of an Agile mindset? How can your mindset influence those around you? (Note: we will not be reviewing the Scrum or Kanban processes themselves)

Objectives
  • Understanding of what is a Mindset
  • Understanding of Agile Mindset for both teams and leaders
  • Understanding of how leaders can exemplify Agile Mindsets for their organizations


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