Got Questions?

Frequently Asked Questions

Below are frequently asked questions about the conference, hotels, reservations and more.
Please read below and visit this page often as it will be continuously updated.

When is the annual IASA XchangeTM and where is it located?

August 29 – September 1, 2021
Ernest N. Morial Convention Center | New Orleans, LA


Conference Dates  Conference Hours   Exhibit Hall Dates   Exhibit Hours
 August 29, 2021  8:30am – 8:30pm  August 29  Reception only 5:30 – 8:30 pm
 August 30, 2021  8:00am – 5:15 pm  August 30  9:30 am – 3:30 pm
 August 31, 2021  8:00am – 7:30 pm  August 31  9:30am – 1:30 pm
 September 1, 2021  7:15 – 11:30am  September 1  N/A


When is the Call for Content?

The Call for Content is currently opened until May 1, 2021.  


What to expect at the IASA XchangeTM in August?
Upon the closing of the Call for Content, the IASA Program Committee will start developing a comprehensive hybrid program for both in-person and virtual for those who cannot or do not want to travel to New Orleans.  
IASA Xchange
TM will be a hybrid offering of four days with an in-person meeting and a daily live-stream option available for all registrants.
Presenters may choose to present in New Orleans or virtually.



When is registration open and how much will it cost?
Registration for in-person attendance will be fully opened and available to the public starting April 22, 2021
Early bird registration prices end May 9, 2021.

Depending on your membership status and which event you will be attending, determines the cost. 
You do not need to be a member to attend but you will get significant savings! 
Registration for virtual attendance will be available July 19, 2021.


Please visit the registration site now.



What are onsite registration hours and where is it located?
(schedule will be finalized soon)

Conference Dates  Registration Hours 
 August 28, 2021  
 August 29, 2021 8:30am – 8:30pm 
 August 30, 2021  
 August 31, 2021  
 September 1, 2021  

Registration will be located in the Lobby of Hall H, Level 1 of the Ernest N. Morial Convention Center.


 What if I need to cancel?  What is the registration refund policy?

Full refunds minus $100 administration fee applies for cancellations made before May 28, 2021. 
No refunds will be issued after this date, however, you will receive full access to all IASA Xchange 2021 archived sessions in the IASA eLearning Center following the event.


What are the hotels that are associated with IASA XchangeTM?
Please visit our accommodations page.

The IASA headquarters hotel is: 
The Hilton Riverside
Two Poydras Street, New Orleans, LA 70130

Other hotels with the IASA discounted rates:
New Orleans Marriott Warehouse Arts District
859 Convention Center Boulevard, New Orleans, Louisiana 70130 USA

Springhill Suites by Marriott
301 St. Joseph Street, New Orleans, Louisiana 70130 USA


Will I need a special vaccination card, passport, or Real ID to travel?
Government regulations are fluid, as of this moment, you do not need to provide proof of vaccination, but we suggest taking a photo of the front and back to have on your phone.  Or make a copy and bring it with you.  Our meeting is in August but effective October 1, 2021, you will need to have a Real ID to travel domestically or internationally.   
Please visit the Department of Homeland Security


What sessions or presentations will be live-streamed?
All welcoming remarks and keynote sessions for both OnPOINT and IASA XchangeTM in addition to other standard daily sessions
where permission is given by the presenters.  (only sessions in selected rooms) 


If I miss a live stream, can I watch it later?
Yes, all sessions will be recorded where permission is given by the presenters. You will have complimentary access as a registered attendee.


Will there be Q & A opportunities during the live stream?
Yes, we will have staff monitoring the chat box where you can ask your question to the presenters. 

Will there be CPE offered for the sessions?
Yes, we will offer CPE for most sessions.


Will there be exhibitor booths on-site?
Yes, we are excited to have our exhibitors back in person to share their new products and services with our insurance community.
Please visit the exhibitor page very soon to see who will be in New Orleans.


What will the exhibit hall hours be?

Conference Dates  Conference Hours   Exhibit Hall Dates   Exhibit Hours
 August 29, 2021  8:30am – 8:30pm  August 29  Reception only 5:30 – 8:30 pm
 August 30, 2021  8:00am – 5:15 pm  August 30  9:30 am – 3:30 pm
 August 31, 2021  8:00am – 7:30 pm  August 31  9:30am – 1:30 pm
 September 1, 2021  7:15 – 11:30am  September 1  N/A


How will everything work with COVID-19 and safety protocols?

Safety is a top priority for all IASA attendees, exhibitors, staff and guests.  We are working closely with the city of New Orleans and the Ernest Morial Convention Center to ensure we follow their COVID protocols. Anyone entering the convention center will be required to have their temperature checked and wristbands will be distributed indicating you are symptom free. There will be hand sanitizing stations throughout the venue and frequent cleaning in high-touch areas every two hours on-site. There will be social distancing guidelines utilizing one-way aisles, signage, and floor markings among other efforts to manage the flow of traffic in and out of meeting and exhibit halls and around the venue. 

•Practice frequent washing of hands.
•You will be required to wear a mask while in the convention center and whenever you encounter others in public.
•Monitor your own symptoms related to health. If you don’t feel well, please stay home.
•Keep a six-foot distance from others

Compliance with some or all of the protocols adopted by IASA may be mandatory for in-person attendance and participation at the conference. Additional information regarding the specific health and safety measures, and any necessary consents by you, will be communicated to attendees prior to the first day of the conference. 
Please visit the EMCC Health and Safety web page for further details.


Will there be any special events at conference events?
Yes, we are still developing the program and will have announcements as special events are confirmed.