AI In Insurance Operations: Failures, Wins, and a Playbook for New Use Cases
This webinar will provide a skeptical optimist's overview of the emerging role of AI in insurance operations. In the face of increasing media buzz AND skepticism, this talk seeks to provide attendees with a sensible mental model for how to evaluate use cases at their organization that are well suited for AI automation (and perhaps more critically which ones are NOT suited for it). To do this, we'll go over real case studies of deployment failures and wins, and through them we'll lay out a repeatable playbook leaders can use to successfully deploy AI in their org while managing the risks.
Learning Objectives:
- Differentiate between AI deployment approaches that succeeded in insurance operations and those that did not, based on real case studies.
- Recognize the characteristics of insurance operations that are poorly suited for AI automation based on real case studies and hard lessons learned.
- Determine whether a given back-office process at any organization is a strong candidate for AI automation using the evaluation framework presented.
Delivery Method: Group Internet Based
Field of Study -Information Technology
Program Knowledge Level - Basic
Prerequisites - None
Advance Preparation - None
CPE - 1.0
Registration: This event is free to IASA Members and $50.00 for Non-Members
Upon completing your registration, you will receive an order confirmation email followed by a webinar confirmation email with a link to join the webinar and link back to the event to access an add to calendar invite. Handouts will be available within the platform if approved by the speaker.
CPE REQUIREMENTS AND CERTIFICATES:
To qualify for CPE, attendees must be present for 50 minutes, complete 3 polling questions (the answers don't have to be answered correctly to receive credit) and complete the evaluation via the survey widget and answer one test question to enable certificate printing within the attendee console. Reminder details will be provided before and during the event. It is the Attendees responsibility to file their CPE Certificates with IRS or State Board.
Questions & Cancellations: Should you have any additional questions regarding the event or if you need to cancel, please contact Gina Jolly. Cancellations are only necessary for registrations with an associated fee. Cancel before April 1, 2026 and receive a full refund.
Complaint Resolution: Any complaints should be directed to IASA using any of the following contact methods: Office Telephone: (919) 489-0991, Tricia Stillman or Gina Jolly
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