OnPOINT | January 25, 2021
OnPOINT Keynote Speaker
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ACCLAIMED KEYNOTE SPEAKER
ADVISOR TO CEOs
Jon Picoult helps companies impress their customers and inspire their employees, creating “raving fans” that drive business growth. He is a noted authority on customer experience (CX), and founder of Watermark Consulting, a leading CX advisory firm. A sought-after business advisor and speaker, Jon’s insights have been featured in dozens of media outlets, including The Wall Street Journal, The New York Times, NBC News, Forbes, Carrier Management and Best’s Review.
He has worked with some of the world’s foremost brands, personally advising chief executives and other members of the C-Suite. Jon has helped these organizations capitalize on the power of loyalty – both in the marketplace and in the workplace.
Prior to establishing Watermark, Jon held senior executive roles at Fortune 100 insurance companies – leading service, operations, distribution, technology, sales and marketing. Early in his career, at the age of 29, Jon earned the distinction of becoming the youngest executive officer in the over 150-year history of a leading, global financial services company.
Jon received his A.B. in Cognitive Science from Princeton University and his M.B.A. in General Management from Duke University. Follow Jon on Twitter @JonPicoult.