Emerging Technologies in Customer Experience

IASA Member Registration fee: Waived
Non-Member Registration fee: $50
Thursday, April 25th


The 2019 "Refer a Friend" Contest is Now Over!  Watch for the winner announcement coming soon! 

This year's contest is short but sweet.  Refer a friend to join the March or April webinars and get entered into the contest.  What's the prize?  Win a meet and greet and photo op with one of IASA's Keynote Speakers at IASA 2019 in Phoenix.  The contest closes April 26th so get busy and refer now for this event for your chance to win.   Simply have the friends you refer enter your information as part of the webinar registration to get entered and they'll be entered for an IASA raffle prize, too!


         This event is now available On-Demand in the e-Learning archives.
Members Click Here to login and access On-Demand events.

Event Description:

Policyholders—especially those in the desirable millennial generation and beyond—are demanding new and more personalized communications via their channels of choice. From Voice-First devices like Amazon Alexa & Google Home to interactive chat capabilities via text message, website, Facebook Messenger, and WhatsApp, your agents, adjusters, and service reps need to be where the policyholder is for both sales and service purposes. 

Join us for this one-hour webinar to explore the impact of emerging technologies on the insurance industry and how these emerging channels can be optimized for different points along the customer journey.

Participants must successfully complete a qualified assessment with a minimum passing grade of at least 75% before issuing CPE credit for the course.

Learning Objectives:

Upon completion of this webinar, participants will be able to:

  • Identify the emerging channels of choice for insurance consumers as well as current and anticipated usage of those channels by generation.
  • Recognize the elements of a customer journey map, and how customer journey mapping can be used to optimize customer communications for different points along the customer journey.
  • Recognize how voice-based devices and skills will impact consumer search habits and change customer expectations for real-time data access during policy issuance, billing, and claims. 




Sponsored By:  
Learn more at: www.splicesoftware.com

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1 CPE credit may be earned for this event!
Field of Study: Information Technology
Delivery Method: Group Internet Based & QAS Self-Study
Program Level: Basic
Prerequisites: None
Advanced Preparation: None
Requirements for CPE: Upon logging into the event you will need to confirm your request to
receive CPE credit,  will be required to participate in 50 minutes per hour of presentation 
and will be required to participate in polling and complete the post event survey and and 75% pass rate on test.
Now print your CPE Certificate before exiting the event using the new Survey, Test and Certification widgets!
Instructions provided during the event.

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Interested in additional CPE?  IASA's e-learning Committee is developing a schedule of hot topics you won't want to miss for the remainder of 2019.
See our e-learning landing page for upcoming webinars and get registered today.  Learn More!

Did you miss these recent webinars:

- 2018 Key Annual Statement Changes
- US Tax Reform: Navigating the Changes Impacting
the Insurance Industry Today and Beyond

- Excel Workshop: What's Your Challenge


Great news!  On-Demand versions are now available in the IASA e-learning archive.
These on-demand versions are available to all members by logging in.

IASA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org

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For information on IASA's e-learning webinar series CPE refund, cancellation and complaint resolution policies, see our
e-learning landing page.
All webinars are on basic subject matter with no prerequisites required to attend.