Practical AI: Turning Everyday Work into Upskilling Opportunities

Artificial intelligence is already embedded in many workplace tools and workflows, but according to Irene Magistro, successful adoption depends less on chasing automation and more on using AI intentionally, responsibly, and practically within the work employees already do every day.

In IASA’s May 5 webinar, Practical AI: Turning Everyday Work into Upskilling Opportunities, Irene Magistro, Director of Insurance Technology for Convelo Insurance Group, explored how insurance organizations can integrate AI into everyday workflows to improve productivity while creating real-time opportunities for learning and skill development. 

Watch Key Takeaways

Recap of the IASA Webinar held May 5, 2026

 A major focus of the discussion centered on governance and the growing risk of “shadow AI”—employees using unapproved AI tools or personal accounts outside secure enterprise environments. Irene encouraged organizations to establish clear guardrails while also giving teams approved tools and practical ways to experiment responsibly.

The webinar also demonstrated practical AI workflows using tools like ChatGPT, NotebookLM, and Perplexity, showing how AI can help teams summarize information, improve documentation, support communication, and reduce repetitive work.

Key Takeaways Included:

• Practical AI use cases across insurance workflows
• Risks associated with “shadow AI”
• Real-world prompting examples and workflow demos
• Strategies for embedding upskilling into everyday work
• Why human review and judgment remain essential