IASA Staff

Kim Nicholl-Keane, M.Ed., CAE, CMP
Executive Director

Kim Nicholl-Keane headshot Kim has served as the Deputy Executive Director for The Institutes CPCU Society, a community of property and casualty insurance professionals who promote excellence through ethical behavior and continuing education. Prior to joining the Society, Kim spent 15 years consulting and helping associations with program development, education, and membership. She earned the Certified Association Executive (CAE) and holds a master’s degree in Education from the Pennsylvania State University.  She lives with her family in West Chester, PA.

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Engagement Team

Gina Jolly
Digital Education Director

Gina Jolly headshotGina has been with IASA for 39 years, gaining extensive knowledge of the day-to-day back office operations and processes across all areas of IASA during her tenure. Gina began her career at Home Security Life Insurance Company, joining IASA when there were only 3 staff members, supporting its growth in staff and industry offerings.  Gina’s responsibilities include oversight of the national office, accounting and human resource functions, education duties and exhibitor/sponsor opportunities and activities for IASA events, and also providing additional support across a number of committees.  Gina enjoys creating excellent customer service experiences for IASA members and partners, creating a fun, team-oriented environment among staff and volunteers, and stretching her knowledge beyond her core day-to-day functions. Gina’s name has become synonymous with IASA and is evident in the long-lasting friendships built with IASA volunteers and staff, extending long after their service with IASA.

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Tricia Stillman
Education Programs Director

Tricia Stillman headshotTricia has been with IASA for 32 years, holding a variety of positions along the way and gaining a wide breadth of knowledge about IASA, it’s history and volunteers.  She started her career in the insurance industry, then made the jump to the association world with IASA, working for a year, leaving for three and then excited at the opportunity to return to IASA, having missed the smaller association experience, staff and friends made at IASA.  Tricia’s primary responsibilities include coordination of national educational programs for in-person, virtual and on-line offerings, and back office technology. She is a member of the Curriculum, Program Planning, Executive Education, Professional Development, ARF and Technology Program Committees.  What she loves most about working at IASA:  the positive, “can do” team she works with, the continual opportunities to learn and participate in new IASA offerings, and just as importantly, the long term relationships she’s cultivated with staff and volunteers she’s had the pleasure to work with over the years.

Tricia lives in Wake Forest, NC, with her husband Warren and dachshund, Izzy. She is a fierce animal lover, enjoys reading, walking, crafting and acrylic painting. She and Warren have three children, Ethan, Brandy and Ashley.

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Mary Steffens
Membership Engagement Director

Mary Steffens headshot

Mary is the newest staff member at IASA, having started in January 2024. Mary has many years of experience in non-profit management with associations in several different areas including literacy, nursing, operations research, and pedorthics. She has served in membership, data analytics, marketing, operations, finance, human resources, volunteers/executive, events, and education functional areas. She is most passionate about learning new things and helping members.

Mary lives in central Maryland with family and her cat, Fluffy. She is a graduate of Rhode Island School of Design. She enjoys painting and other fine arts, crafts, reading, swimming, gardening and meditation.

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